The second-hand marketplace Users Share Displeasure About Size Changes
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The popular resale platform has altered its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Digital Channels Reaction
Numerous buyers and vendors are posting online stating that platform listings now display a different size category than originally posted because of the remapping.
The company said the updated approach better aligns with similar services.
The platform has recommended to review their products and manually change the size if necessary, causing user dissatisfaction.
Measurement Approach Changes
Previously, the sizes had both one number and one letter, for instance S/8 or M/10.
The new system has a letter with a size spectrum such as S/UK 8-10.
In some cases, the measurements have been reclassified - for example a size L was previously a 12 but is now a UK 16-18.
Shopper Stories
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
A different member, based in Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Required Changes
Charlotte Lunn, located in England, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she said.
Service Background
The platform boasts over 100 million members, with 18 million British users.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification to its shipping options due to shopper criticism.
